Insurance Content Provider Portal Redesign - Global Search

VERISK

PROBLEM:

Subscribers have to go to several different products to find the same type of content they need to complete their work.

BUSINESS VALUE:

  • Provide a way to search across multiple insurance product lines
  • Implement a more personalized customer experience allowing the product to learn about the subscribers’ behaviors
  • Filterable content that allows Verisk to sell content to a subscriber in which they don’t already subscribe to
  • Provide a contextual content consumption experience for the subscriber base

RESOLUTION:

  • Contextual Inquiry (interviewed several subscribers)
  • Ideation Workshops (collaborate with subscribers)
  • Interactive Prototype (POC)
  • Remote Moderated Usability Testing
  • Linking Data Across Content Silos
  • Personalizing Subscribers’ Experience
  • DATE:

    October 2015

  • EMPLOYER:

    Alliance Global Services

  • PROJECT:

    Verisk

  • POSITION:

    Director of UX