Insurance Content Provider Portal Redesign - Global Search
VERISK
PROBLEM:
Subscribers have to go to several different products to find the same type of content they need to complete their work.
PPOJECT LINKS:
BUSINESS VALUE:
- Provide a way to search across multiple insurance product lines
- Implement a more personalized customer experience allowing the product to learn about the subscribers’ behaviors
- Filterable content that allows Verisk to sell content to a subscriber in which they don’t already subscribe to
- Provide a contextual content consumption experience for the subscriber base
RESOLUTION:
- Contextual Inquiry (interviewed several subscribers)
- Ideation Workshops (collaborate with subscribers)
- Interactive Prototype (POC)
- Remote Moderated Usability Testing
- Linking Data Across Content Silos
- Personalizing Subscribers’ Experience