{"id":329,"date":"2014-04-18T01:16:26","date_gmt":"2014-04-18T01:16:26","guid":{"rendered":"http:\/\/craigbachmanjr.com\/site\/?p=329"},"modified":"2015-05-05T01:21:35","modified_gmt":"2015-05-05T01:21:35","slug":"brainstorm-feedback-process","status":"publish","type":"post","link":"http:\/\/craigbachmanjr.com\/site\/brainstorm-feedback-process\/","title":{"rendered":"Brainstorm feedback process"},"content":{"rendered":"

\n\t\"LeanUX-Model\"<\/a>Closed Feedback Loop at PointRoll
\n<\/h2>\n

\n\tThings that work for us today
\n<\/h3>\n
    \n
  • \n\t\tWe have a really good active pool of SMEs that we can tap into on a regular basis\n\t<\/li>\n
  • \n\t\tOur pool of knowledgable SMEs are plentiful in the same office and are usually very accessible \n\t<\/li>\n
  • \n\t\tWe usually perform iterative reviews with our user base and stakeholders \n\t<\/li>\n
  • \n\t\tMany of our stakeholders and users demonstrate an evident “passion” for our products\n\t<\/li>\n<\/ul>\n

    \n\tSome challenges we are facing
    \n<\/h3>\n
      \n
    • \n\t\tThere are multiple channels of feedback that go unmanaged and present different sets of expectations\n\t<\/li>\n
    • \n\t\tSeveral channels of feedback are unknown or untapped; these channels may not be widely shared sending that feedback into a dark hole\n\t<\/li>\n
    • \n\t\tIt’s very difficult to get the feedback all at once or at least in the same location \n\t<\/li>\n
    • \n\t\tThere are differences of opinion based on the importance and priority of the feedback making it hard to manage what is not working vs what is nice to have\n\t<\/li>\n
    • \n\t\tBecause we have so many channels of feedback coming in, the challenge of managing the feedback becomes evident\n\t<\/li>\n
    • \n\t\tNothing is normalized; feedback is completely random and not organized or categorized<\/span>\n\t<\/li>\n
    • \n\t\tNo prioritization; working on a list of items and setting expectations that each one of those items will be address\n\t<\/li>\n
    • \n\t\tSince the feedback is hard to manage, there usually is no ownership. No one being accountable for the feedback
      \n\t\t(prioritizing, categorizing, communicating and sharing)\n\t<\/li>\n
    • \n\t\tLast but not least, our feedback mechanism does not have a target audience.\n\t<\/li>\n<\/ul>\n

      \n\tWhat can we do to improve
      \n<\/h3>\n
        \n
      • \n\t\tIdentify specific and most impactful channels of feedback by knowing who our target audience is and what we want to discover about the product\/feature\n\t<\/li>\n
      • \n\t\t“Map the universe”… identify all of the folks involved in managing the feedback to create a consistent “loop” of communication and sharing\n\t<\/li>\n
      • \n\t\tWe can provide a mechanism for our clients that collects their feedback and organizes into a feedback system that is self sufficient \n\t<\/li>\n
      • \n\t\tWe can research how we might align and sync our feedback loop with Salesforce initiative using “Cases” \n\t<\/li>\n
      • \n\t\tEach channel of feedback needs to have a clear value proposition and its own governance \n\t<\/li>\n
      • \n\t\tWe need to set core expectations for the receivers and participants of our feedback methods to be clear about prioritization and what we will work on\n\t<\/li>\n
      • \n\t\tLeadership and Participant “buy-in”\n\t<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

        Closed Feedback Loop at PointRoll Things that work for us today We have a really good active pool of SMEs that we can tap into on a regular basis Our pool of knowledgable SMEs are plentiful in the same office and are usually very accessible  We usually perform iterative reviews with our user base and stakeholders  Many of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-329","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/posts\/329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/comments?post=329"}],"version-history":[{"count":8,"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/posts\/329\/revisions"}],"predecessor-version":[{"id":338,"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/posts\/329\/revisions\/338"}],"wp:attachment":[{"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/media?parent=329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/categories?post=329"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/craigbachmanjr.com\/site\/wp-json\/wp\/v2\/tags?post=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}